Nov 21st Helpdesk Outage - November 20th 2016

At around 2AM EST on November 20th 2016, our datacenter initiated routine maintenance of their cloud services and rebooted all systems.  Their scheduled maintenance conflicted with our own internal maintenance schedule, and ultimately resulted in a critical outage of a few of our primary systems. Data corruption and a few other issues resulted ... Read More »

Mar 18th Client Area Upgraded & Simplified

Client System System Upgrade - March 18, 2016I am sure you have noticed the change!  No, there is nothing wrong - it was an intentional change.  We have removed our incredibly customized theme from the CRM system powering our helpdesk.  This was done to ensure we can properly keep up with all vital security releases & patches.  With the ... Read More »

Mar 13th Outbound Mail Server Issue Today

Delay In Transmission Of Emails - March 13 2014 [RESOLVED]We experienced some issues this morning with one of our mail servers, which resulting in the several thousand emails being queued for a few hours today.  While all support tickets were answered timely manners, notifications of such updates to tickets were delayed.  We apologize ... Read More »

Nov 6th Mobile Ticket Submission Corrected

** Mobile Ticket Submission Corrected **Several clients have reported difficulty utlilzing the mobile optimized version of our client area.  Mainly, for submitting new tickets and replying to tickets.  This bug has been corrected.  As always, if you hever have any issues with the service do not hesistate to create a feedback ticket ... Read More »

Oct 8th Voyager v2 to v3 Migration

** Migration Overview **After months of preparation, security enhancements, and testing we have begun moving all of our customer accounts over to our new Voyager v3 system.  The system is powered by a completely different billing engine - a system that will allow for faster integration of new service features, better integration with our ... Read More »